Delivery & Return
Delivery Options Overview
We make sure that you receive the goods as quickly and conveniently as possible. That's why we offer different transport options so you can choose the most suitable one for you.
1. When ordering, choose a delivery method
2. You will receive an email with order confirmation
3. Wait for your order to arrive
4. The courier will bring the goods to your address
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Transport |
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|---|---|
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Around Prague |
Free |
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Around the Czech Republic |
94 - 200,- |
a) How to proceed when returning non-compliant goods
Have you purchased goods that do not suit you in terms of size or color or simply did not interest you? Nothing happens! You have 30 days from receiving the package to return the goods.
- Print this form, fill it out by hand, and include it in your return package.
- Carefully pack the goods, including all accessories.
- Stick the middle part of the claim label on the package.
- Send the package to the address: Klokotská 348/5, 142 00 Prague 4
In which cases it is not possible to return the goods within 30 days:
The goods you want to return must be in the condition in which you received them. Therefore, the goods must not be used.
b) How to proceed with a complaint about ordered goods
Was there a defect with the goods you ordered? You can claim the goods during the 24-month warranty period. You can send the claimed goods to the address below.
- Print this form, fill it out by hand, and include it in your return package.
- Carefully pack the goods, including all accessories.
- Stick the middle part of the claim label on the package.
- Send the package to the address: Klokotská 348/5, 142 00 Prague 4
Conditions for acknowledging the claim:
Complaints must be made without undue delay as soon as a defect appears on the goods. A change to the goods due to normal wear and tear, improper use or any kind of internal damage is not considered a defect.
The deadline for processing a claim is 30 days and starts from the time of receipt of the claimed goods at the address below.
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
